FREQUENTLY ASKED QUESTIONS
If you can't find the answer to what you're looking for here, please send us your query via the contact us page.
How can I help Kangaroo Island recover from the bushfires?
If you would like to donate directly to those affected on Kangaroo Island and in South Australia, please click on this link for details of how you can help.
Which markets do you do?
For the 2019/2020 market season we only have plans for the Penneshaw markets on Kangaroo Island, South Australia. With approximately 30 markets and stockists around Australia, it keeps us pretty busy! You can check out our market dates here and visit us for a lovely island day trip!
Do you stock your products in any stores?
Yes we do, please check our stockists page for the latest details. If you're interested in stocking our products please get in touch, wholesale enquiries are welcome.
Do you have a Facebook page or Instagram?
Yes! Please follow us to keep informed of new market events, products and stockists.
What are your earring hooks made of?
The earrings hooks, hoops and posts that we use are made form surgical grade stainless steel, also referred to as hypoallergenic surgical steel.
How do I look after my porcelain piece?
Your porcelain jewellery or ornament has been handmade by Robyn with fine Australian porcelain, for a lovely matt finish it has not been glazed. It is possible for the porcelain to occasionally pick up makeup etc so if ever cleaning is necessary, simply gently wash the piece with a sponge/cloth and warm soapy water. Rinse and dry with a soft cloth.
Porcelain is long wearing, but like your coffee cup, we recommend that you avoid dropping it on a hard surface.
Is that really Kangaroo leather?
Indeed it is. There is an amazing array of colours and textures from the Kangaroo leather that is processed and tanned in Australia. There are two different types we use, Chrome-tanned (more supple and in both matt and gloss finishes) and Veg-tanned (less supple and tanned using tannin and other ingredients found in vegetable matter, tree bark etc so the colours are more earthy).
Where does your Kangaroo leather come from?
Our Kangaroo leather comes from two ethical and accredited suppliers on mainland Australia, it does not come from Kangaroo Island. The Kangaroo leather is a by-product of the Kangaroo meat industry, it would otherwise be discarded as waste. There are estimated to be over 30 million Kangaroos in Australia.
PAYMENT, POSTAGE AND HANDLING
How can I pay?
You can pay via Paypal using your debit card, credit card or a Paypal account. You can pay via credit card without setting up a Paypal account by using the guest checkout. Please contact us if you need to arrange an alternative payment option.
Returns and exchange
If you are unhappy with your item, it can be exchanged free of charge (excluding postage and handling costs) for another item or a credit note. The piece must be returned to us within 14 days of original purchase. Returned pieces must be in original condition, unworn, with a purchase receipt and original packaging. Please note that for health and safety reasons earrings can not be exchanged or returned.
How long will it take to receive my order?
All items on our website are in stock, purchases are usually shipped same day, at most within 1-2 business days.
As per Australia Post Guidelines, please allow up to 10 business days from shipment for your parcel to arrive. We will notify you via email when we post your item.
How are my purchases sent?
Online orders are sent via Australia Post with free shipping Australia wide. We will notify you via email when we post your item.
Do you ship internationally?
Yes we do! We charge a flat rate of $25 for a tracked international satchel. We will notify you via email when we post your item and provide a tracking number.