FREQUENTLY ASKED QUESTIONS
If you can't find the answer to what you're looking for here, please feel free to send us your question via the contact us page.
Do you wholesale?
Yes we do! Please contact us for further information.
Do you stock your products in any stores?
Yes we do, you'll find our products in over 50 stores around Australia. Please check our stockists page for the latest details. If you're interested in stocking our products please get in touch, wholesale enquiries are welcome.
Do you have a Facebook page or Instagram?
https://www.facebook.com/kiandcoaustralia/
https://www.instagram.com/kiandcoaustralia/
What are your earring hooks made of?
The earrings hooks, hoops and posts that we use are made form surgical grade stainless steel, also referred to as hypoallergenic surgical steel.
How do I look after my porcelain piece?
Your porcelain jewellery or ornament has been handmade by Robyn with fine Australian porcelain, for a lovely matt finish it has not been glazed. It is possible for the porcelain to occasionally pick up makeup etc so if ever cleaning is necessary, simply gently wash the piece with a sponge/cloth and warm soapy water. Rinse and dry with a soft cloth.
Porcelain is long wearing, but like your coffee cup, we recommend that you avoid dropping it on a hard surface.
How much more does it cost for a custom colour combination in the leather earrings?
Nothing more! Just the same $19.95 for leaves or $22.95 for teardrops, so get matching with your favourite dress, sports team or favourite colours!
PAYMENT, POSTAGE AND HANDLING
How can I pay?
You can pay via Paypal using your debit card, credit card or a Paypal account. You can pay via credit card without setting up a Paypal account by using the guest checkout. Please contact us if you need to arrange an alternative payment option.
Returns and exchange
If you are unhappy with your item, it can be exchanged free of charge (excluding postage and handling costs) for another item or a credit note. The piece must be returned to us within 14 days of original purchase. Returned pieces must be in original condition, unworn, with a purchase receipt and original packaging. Please note that for health and safety reasons earrings can not be exchanged or returned.
How long will it take to receive my order?
All items on our website are in stock, purchases are usually shipped same day, at most within 1-2 business days.
As per Australia Post Guidelines, please allow up to 10 business days from shipment for your parcel to arrive. We will notify you via email when we post your item.
How are my purchases sent?
Online orders are sent via Australia Post with flat rate $8.95 shipping Australia wide. We will notify you via email when we post your item. Website purchases are posted from the mid north coast of New South Wales, postcode 2456.
Can my parcel be sent express?
Yes, we have an express post upgrade that you can add at the checkout so that your parcel is sent express post (within Australia only). You can find the upgrade here.
Do you ship internationally?
Yes we do! We charge a flat rate of $24.95 for a tracked international satchel. We will notify you via email when we post your item and provide a tracking number. If you would like International express post, please contact us for a quote before placing your order.